Customer Testimonials
Hands down the absolute best dealer/service car industry organization. I had several negative experiences over the past 25 years with dealerships and had steered myself away from them vowing never to utilize their services. I ended up at Kelowna Nissan begrudgingly and had one small service item completed. The experience via Michael was so positive that I went back for an oil change just to see and from there I can't imagine going elsewhere. !00% top notch!
Amazing team of professionals who care. Best place in the valley for new/used vehicles. Would recommend to family and friends. Thanks team!!
Just bought a truck through Landon, he was very professional and good at his job. I was walking out the door after making my offer and Landon was able to work out how to make it acceptable to both myself and the dealership. The payment and pickup process was seamless with Landon making sure the new vehicle was spotless and also doing a tonneau cover switch himself. I would highly recommend Landon if you're interested in any vehicle at Kelowna Nissan.
I bought a used Rogue, an issue came up and they fixed it, no problem. Thank you.
I had a great experience with Kelowna Nissan. Ryan Sandhu was very helpful and made the experience fast and enjoyable. Thank you again Ryan
Kind clean and fixed what I made the appointment for. No complaints.
Great service , I've been going therefor years ,all my services,have had no issues
My husband and I just bought a beautiful Murano from Kelowna Nissan and I cannot say enough about how great the service was from Carlos and the team. We were treated fairly and honestly, and were made extremely comfortable and felt treated like family by the friendly, competent, and professional staff. We both would highly recommend the Sentes group to anyone in the market for an automobile.
Beautiful place customer service is amazing.
I was selling my truck and Ryan Sandhu called me. I've never been to the store and I've never sold a vehicle over the phone but I can say that Ryan was easy to talk to, he answered all my questions and articulated the process without any confusion. Fast forward to my truck landing at the store, there was no what about this or that, no complaining and no request for re-adjustments on anything. Truly honorable. I'd give Ryan 6 stars if I could but someone told me that 5 was the limit. Thanks Ryan, it was a pleasure ...
This was our best experience buying a vehicle from a dealership thanks to Dylan Tran. He was honest, kind and professional. Our experience was excellent from start to finish.
I sold my Nissan Murano today. I purchased that unit from this dealership more than 2 years ago. I am absolutely grateful and impressed with the efficient and seamless way that Ryan Sandhu handled the transaction. Ryan was very attentive, patient and professional. So were the Nissan guys who came to pick up the vehicle and delivered the payment. I will definitely recommend Nissan Kelowna for all those who would want to purchase and sell/trade-in their vehicles.
Adam in sales was absolutely amazing trying to find the right truck for me within my budget. He really went above and beyond to present inventory and was fair in his negotiations. Highly recommend!
Shout out to Nicole and Dylan! Great service and happy customers!! Thanks
Great service, everything on time and as promised. Would recommend to everyone! Special thanks to Bryden Lavers and Mark Samson!
Great staff, great service, fair pricing, everything a dealership should be. And certainly doesn't hurt that their building itself is very nice, it's always clean and it's a nice bright and airy space.
I am from out of town and had an issue with my fan coming on and off sporadically… there was a part loose under the hood. We stopped in at the Service dept and even though the mechanics weren’t there Michael from the service desk came out and got his hands dirty and secured the part and checked the oil and then added some oil for me as well!! What amazing service! Thank you Michael!
I had the best experience yesterday at Kelowna Nissan. Ben and Nicole where so helpful and made the experience so easy. I will be purchasing all future vehicles from Kelowna Nissan
Having just completed my third Nissan purchase today I can’t thank Dylan enough for taking such good care of me through each purchase and again providing excellent sales support and extensive knowledge of my new Pathfinder. Between the very caring, capable and professional services of Dylan and Charles I left driving my new Pathfinder as another very satisfied Kelowna Nissan customer. Thanks guys!
This is our second purchase from Nissan Kelowna! This time we lucked out and had Adam Boast as our salesman. He was super helpful and friendly right from the get go. He wasn’t pushy at all, didn’t rush us and patiently waited weeks for us to find the perfect vehicle for our needs! He helped us get into a family vehicle that will grow with us! If I needed any information, I’d text him and he’d have the info for me within minutes. He was so kind to even come in on his day off to ...
Dylan Tran and Charles McAllister were absolutely amazing to work with, not pushy at all, and very personable. Definitely reccomend them to anyone and if I need another vehicle I'll for sure be going there!
Very quick service......getting new battery in key fob.
It was amazing from start to finish
Just purchased a 2017 Nissan Infiniti QX50 and want to express our gratitude for the quality of service that Dylan gave us as it was exceptional. Not pushy, gave us time to think and was very honest. We would recommend this Dealership to our friends and family for the great service Dylan gave us and Charles for making our purchase smooth.
Just recently purchased 2021 nissan altima and its been a great car. Its very comfortable and fun to drive, best sales person I’d recommend is Carlos Monagas. Very nice person, he does a great job of entertaining customers and achieves the desired car a customer wants.
Can't say enough about how smoothly our purchase of our Nissan Leaf went with this dealership. 5 stars to both salesman Mark Samson and to Nicole Clyne in Finance.
A real pleasure to work with professional, excellent Kelowna Nissan team Kudos to Ben Godellei THANK YOU!! Will highly recommend Ben and team Very happy with my purchase !
In to check out the 2022 Frontier. Great looking truck but no info on price or fuel economy. Looking forward to them.
This was the quickest trip to a car dealership ever. The salesman was short, sweet, and to the point which was great since all we really wanted were some numbers. In and out in 20 minutes! Even though we decided to get a different vehicle, I would be happy to shop here again when the time comes.
Great experience with this dealership. We were coming from out of town to look at a used truck advertised on their web site. Mark was our salesperson. He came in on his day off, had the truck waiting out front, worked out a great deal and then made sure everything was perfect with the truck. Nicole was fantastic to deal with in the financial department. We were in and out driving our new-to-us truck home in just a few hours. We’d highly recommend this dealership!!
Stellar crew. Sales, finance, even the ICBC rep was absolutely fantastic. I bought a truck from Kelowna Nissan 4 years ago, by far my favorite vehicle I've ever owned...Until now! I had been searching for a very specific vehicle for about 6 months with no luck (they always sold instantly). I asked Kelowna Nissan to find one for me and they found exactly what I wanted and was driving it within 2 weeks of asking for help. Low kms, super clean, drives like a dream, very impressed, THANK YOU Kelowna Nissan!!!!
Brought in vehicle for a recall appointment. Staff welcoming, efficient and vehicle returned in timely manner. Shuttle service and coffee offered. Great experience
Thank you to Michael Zeisman for the excellent service on my Nissan Juke! From the first interaction I had with him, he was very professional and friendly. He explained everything so well when talking with me about the service requirements of my car and went above and beyond while repairing my vehicle. I will definitely be back when my next service is needed! Overall was very impressed with the service provided!
My husband and I bought a Pathfinder yesterday at the Kelowna Nissan.The young man Vik Jaiswal was our sales person and we were treated with friendliness,kindness respect and honesty.It was so nice to be treated this way.Everyone there was so awesome with us.We both agree that we will recommend Kelowna Nissan to everyone we know.Thank you so very much for the way we were treated which was like we were family. Sincerly Marg and Doug Clayton. PS,we felt like we were sitting on our couch coming home.The car is so smooth .We ...
Wonderful experience and excellent service by Vik!! Got the best possible deal (still can't believe). Everything went quick and smooth. Love my new ride!!
The service, friendliness, and professionalism were all great.
Very attentive service. Adam and Charles were great to deal with. All went smooth and easy. I was out of province and they did what they could to make the purchase smooth. Jody.
Just purchased a new truck from Kelowna Nissan. What a wonderfull experience from start to finish! Vik made sure all my needs were looked after and did exactly what he said he was going to do. He was very energetic, polite, and always had a smile on his face. He was great at getting back to me when needed and took customer service to the next level. Nicole in financing was incredible and new her job inside out! As a business owner Nissan should be very proud of surrounding themselves with such great staff. Thank you guys for everything you ...
My wonderful experience with Kelowna Nissan... A long review, but I must say I never write these.. I am a die-hard Nissan fanatic, I still own a 1989 pathfinder, a 2004 Xterra....both going strong. I had been searching for a used Truck with no luck since last November to replace my Hyundai car in the household. As everyone knows the prices of everything has skyrocketed, and customer service has plummeted everywhere during this horrible time. I had my eyes on a Titan truck for a long time, and did a lot of research and came ready with questions at each dealership ...
It was a great experience with Nissan I got 2021 nissan sentra with a better deal Thanks to adam our sales person who got all things done And also about finance person he was so humble and give us all detailed information I would really recommend Thanks
One of the best car shopping experiences U have had. Adam Boast was personable and professional. Happy to have the opportunity to give him 5 stars.
End of April, returned a 2019 Rogue for a 21Rogue. My salesman this time (and will remain), was Vikas Jaiswal. I have dealt with many sales people over the years, as I change vehicles every 24 months. I usually don't do reviews, but this time I must. No jokes about "car salesmen" here. Vik was professional, and very pleasant to deal with. Plus he got me a good deal. Vik definitely deserves 5 stars.
I am extremely happy with my SUV purchase because Dylan was very accommodating to us and gave us the great choice for a vehicle that I was looking for. I test drove 3 different SUVs, and the Nissan Qashqai was the perfect size that best suits our needs! Dylan was very helpful with all of our questions and has given us a great deal as well! I highly recommend Dylan! If I was given the chance to rate a 10 then I will give him 10 stars!! 🙂
Carlos was great to work with! Charles was a pro! A seamless transaction. Great trade in. Totally honest and sincere group.
Brought a new Q60 n our salesman Landon Demmers was very informative n patience .He was on top of product, great service n smooth transition with picking up car! Thank u all at Nissan
Great service
My recent purchase of a 2021 Nissan Murano was a very pleasurable experience at Kelowna Nissan. Carlos Monagas is a truly professional sales consultant. He was kind, courteous, knowledgeable, respectable and a gentleman. I can’t thank him enough for all of his help in purchasing my new vehicle. Nicole in finance was also very professional and courteous. Hats off also to Bryson, The sales manager for being very honest and caring through the process. Overall I think the dealership is awesome!
Had issues with my 2019 TitanXD Diesel. Other Okanagan dealerships couldn't accommodate and fix my truck. Took my Titan to Kelowna Nissan. Met a my service advisor, Michael Zeisman, and he changed my experience. Courteous, informative and actually made me feel like he wanted to help. Even after my truck was repaired, Michael followed up more than once to see how everything was. I live in Vernon and will gladly drive my truck to Kelowna Nissan for future appointments.
I initially dealt with Dylan who was very fair and upfront in our negotiations. He worked very hard to earn my business, being very creative in structuring various purchase options. I've had experiences whereby some salesmen drop off once that initial deal is made, but not Dylan. He truly went over and above well after the documents were signed. Later to take care of the finance details, I was introduced to Nicole. She was as knowledgeable as she was efficient. Simply a very pleasant and professional individual. This will be without a doubt my first stop for my next ...
Very friendly, accomoding, and professional staff who makes sure clients are happy and taking care car issues of their customers. Thank you Nissan, Kelowna!
kelowna Nissan vik charles an the nice car insurance lady that whole team worked beyond my expectation !!!! add the bank to that team.. an made the deal work to get her in safe reliable vehicle...yes if I know anyone in market for vehicle decent team to work for them to get in decent vehicle i will def do advertising for them ... fyi they all did 100000% 1 to 5 survey should be 1 10000 ...
Good the staff it’s friendly and accommodating
I live in Nanaimo and tried making a deal with 2 Nissan dealers here...and it was impossible...I saw a listing online at Kelowna Nissan and called them... I talked to Dylan and he was excellent...we made a deal on the phone in 5 minutes to trade my Murano in for a 2020 model......I drove up to Kelowna 2 weeks later to pick it up....everything went so smoothly... I would definitely call Dylan again before I ever even look at another dealer...Jim Gill
Thank you John for managing an amazing service department. And thank you Hari for the polite and prompt service My most recent visit was a definite 5 🌟. The service department went beyond my expectations. It went like a charm.. Hari had a loaner vehicle ready for me. My car was serviced and ready for pickup as promised at the end of the day. I would recommend kelowna Nissan to my family and friends.
Excellent service, they even washed my car and vacuumed. Just went in for an oil change. The young guy was very friendly. Will take my car there from now on.
Thank you to Vik and Charles, the Dynamic Duo. You guys ROCK!! BEST customer service EVER!! I have purchased many cars in my life but can say with 100% honesty I have never had such extremely good customer service. I recommend the Kelowna dealership if you are looking for a new or used vehicle, you will not be disappointed in the service!
This is the best place to buy a car in Kelowna period. I dealt with Vikas, Oscar and Charles and every one of them went above and beyond to make sure I was getting the best price possible. They went over every detail to make sure I understood how my financing worked, and it’s the first time I’ve bought a car where I didn’t feel like they were trying to get me to spend as much money as possible. I told them what I wanted out of a car, and my price point and they absolutely nailed ...
Best car-buying experience I've ever had. I felt like I was in control of buying, and wasn't being 'sold'. Ben Godollei was our sales consultant. Friendly, calm, asked the right questions, and helped us get exactly what we needed. He's what all car salesmen should be like. Financing was simple and straightforward, and Charles McAllister in the finance department was great too. We're happy to deliver a Nissan Versa SV to our daughter in University, and happy to recommend Kelowna Nissan!
Couldn't be happier with my purchase from Kelowna Nissan! I live in Ontario and it was my first experience purchasing a car without being there in person. Ryan was my sales person and was exceptional to deal with. I had a very pleasant and reassuring experience! Ryan answered my emails promptly and didn't make me wait anxiously for any information I needed, it was a very smooth process. He also didn't mind taking a ton of photos and videos for me. I received my car in perfect condition. Couldn't be happier! Thanks Ryan!
Dealt with Salesman Vikas Jaiswal. What a nice guy. Extremely patient and understood what a big decision this was for my wife. Made us very comfortable. And the New 2021 Rogue we bought is fantastic. Thanks again Vikas and Nissan Kelowna staff!
Great customer service. Love the no pressure to buy and they found a vehicle that fit my budget and also recommend a vehicle with inexpensive maintenance down the road if ever needed. They found me an amazing vehicle low in km with everything I could ask for. Thanks Vic and Nicole for setting me up with this beautiful ride 🙂. Highly recommended in all ways possible 🙂
Vikas helped me buy my first car. He was very helpful and suggested the right thing.
Had a great experience here! I got my first car in Kelowna and they made sure it was in good shape to take it home. Thanks to Landan who was very helpful throughout the process and everyone involved. Would recommend to anyone who is looking to buy a used or a new car here.
Dylan Tran was recommended to us ! We are so happy about that! Dylan was courteous, professional and patient with us. He listened intently and was in no way aggressive or pushy. At the end of the day we found what we think is the perfect vehicle for our needs and budget! We would ( and have) recommend Dylan and Kelowna Nissan to anyone looking for a new (to them) vehicle!
1st time buying a vehicle made within a decade. Came across my long sought after truck at Kelowna Nissan. Negotiated a great deal with Dylan who was helpful, friendly and knowledgeable about the truck. Everyone whom I dealt with at the shop made it a pleasant experience. Not sure I'll be looking for another truck anytime soon but for those looking to get a new or used vehicle I do recommend this dealership.
Had absolutely amazing experience here! Sales Consultant Dylan was very personable, attentive and spent time with us to make sure the vehicle suit our needs, budget and requirements. Dylan also made sure to follow up the next week after the purchase to see how we liked our new vehicle. Will definitely come back here for next vehicle purchase thanks to Dylan!
I highly recommend dealing with Parminder Deol at Kelowna Nissan. I've been in auto sales for 5 years myself and I hope my clients were as satisfied with their car buying experience I was today. He was quick at addressing all of my questions and concerns, everything went smoothly and Nicole Kilmer got us in and out in a timely manner. Thank you for all of your help. I will absolutely consider you for future purchases. Cheers!
I have worked at a dealership for 5 years myself and buying from Parm Deol at Nissan Kelowna was a great experience. Nicole Kilmer was fantastic in the business office and got us in and out quickly. I highly recommend them and would absolutely shop with them again. Thanks again for all of your help and quick response to all my questions. 👍
Recently purchased a pre-owned vehicle from Kelowna Nissan and dealt with Dylan Tran as our sales agent. He was very professional and made the whole experience from start to finish very pleasant.
Booked a test drive on line and just walking into the showroom made us very comfortable. This was the first time at the dealership. Reception alerted the sales person (Dylan Tran) and he assisted us with a walk through of the vehicle before the test drive. When we returned all our questions were answered. We decided to purchase an identical vehicle to the one we test drove. Delivery was smooth, from finance (Sara Braeuer), to the orientation with Dylan. Happy experience!
Dylan Tran assisted us in purchasing a new 2020 Nissan Kicks. He was honest, pleasant to deal with and had answers to all our questions. I would highly recommend him to anyone looking to purchase a vehicle. Great job Dylan!
Went looking at a Hyundai Kona and drove out with a Nissan Qashqai 🙂 Dylan our sales agent was awesome. Very personable, low pressure and informative. Actually everyone at this dealership was friendly and helpful. A great experience.
They have a free coffee machine. I recommend the French vanilla coffee
Oscar and his team are amazing, they have always provided me with the best customer service that you could ask for. Sara Brauer who is one of finance managers helped me, she is very professional, efficient and friendly. I also have to say that Michael in service is truly the nicest, he genuinely cares about your concerns and takes the time to listen. This is the second vehicle that I have purchased from Kelowna Nissan and Pathfinder Platinum it is a very nice car for family's lots of room and feels very safe.
Everyone at Kelowna Nissan treated us with professionalism and kindness. It was a smooth process and the deal was amazing! Thanks for everything!
Michael in service AGAIN prompt and courteous. No complaints!
We get amazing service, great treatment and professional help. A special thanks to Mark Samson, Oscar Flores and Nicole Cline. God bless
I had an exceptional experience at Kelowna Nissan this past week in purchasing a pre-owned Toyota Tacoma. Special thanks to Dylan Tran, Ryan Sandhu, and Charles McAllister who went above and beyond in their efforts to provide an overall high-quality level of service. Dylan was incredibly helpful, and polite. He provided clear answers to all of the questions I had, and gave me all of the information I needed. He went out of his way to ensure that all of the vehicles I was interested in viewing were available and ready for showing before I arrived at the dealership. He ...
Exceptional customer service (especially since I do not even own a Nissan vehicle), from having my vehicle fit in on short notice to being notified every step of the way what was happening in terms of what the problem was, how to rectify it and costs. I am so impressed with your service staff!
After visiting dozens of dealerships all over the Okanagan we found what we were looking for at Kelowna Nissan. Compared to other dealerships they were leaps and bounds above any of the others. They have a beautiful showroom, they were extremely professional, friendly and helpful and they were the best one for adhering to the COVID protocols. I felt safe bringing my family into their dealership during a pandemic. Dylan went above and beyond for us. He was straight forward, honest knowledgeable and helpful. They offered us the best price right off the bat for our trade in and was ...
Vik, you are the best! Thank you for all your help and please thank the managers for us! You guys rock 🙏
Had a great experience at Kelowna Nissan today! Thanks for all your help Mark Samson, the service was excellent, staff was friendly and I left happy in my new ride!
During my online search to find the right vehicle I received a call back from a very kind and professional sales professional by the name of Vikas. Vik was a great communicator, efficient, and transparent. He provided me all the information I required since I would be travelling from out of province to make a trade on my vehicle. I was able to get the best trade in value for my vehicle compared to several dealerships which made the whole process way less stressful. I spoke to Nichole in Finance over the phone and she was super friendly and helpful. ...
My partner and I just purchased a pre-owned vehicle from Kelowna Nissan and we were so impressed with the whole experience. Neither of us had ever been through the process of financing a vehicle before, but Brad (sales) and Nicole (finance) valued our needs and made us feel comfortable and well taken care of. Highly recommend!
Good service
Great service and modern facility with a large selection of vehicles
Just got our second vehicle from Kelowna Nissan and had a great experience. Ryan and Landon are great to work with. It was a one-step shop for all our questions and made our car buying worry-free experience. We feel that we got an exceptional value and was offered a high level of customer service. Thank you
We recently purchased a new vehicle from Dylan Tran and are extremely satisfied with our experience and the product. I would not hesitate to recommend Kelowna Nissan!
Had an absolutely amazing experience at Kelowna Nissan. Dylan Tran went above and beyond to provide us with all the answers we had when purchasing our 2020 Nissan Qashqai. A fantastic experience from start to finish. It's nice to know superior customer service does exist. Thank You Dylan!
Was looking for a new work van and the entire staff from sales to accounting where a pleasure to work with and very helpful and accommodating. Made the whole experience happen quickly. Thanks to everyone and keep up the good customer service 😁
I was very impressed with the exceptional experience I received buying my new Rogue!! Mark Samson treated us very well, all our questions were answered and every visit we had to the dealership was outstanding. I would not hesitate at all to recommend Kelowna Nissan.
Mark Samson was great when I bought my 2020 Qashqai. Highly recommend.
Mark Samson Goes above and beyond for his clients, even as far as being a superhero, getting spiders out of our car calming mom and screaming children lol Thank You Kelowna Nissan❤️
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